Essentials Package*

The Essentials Package contains the Advance Hardware Replacement NBD (Next Business Day) service. The customer is also entitled to hotline support from 7:00 am to 10:30 pm. As an entry package, the Essential Package offers comprehensive coverage should hardware issues arise.

 

An overview of the package elements:

  Essentials Package Exclusive Package Enterprise Package
Hardware replacement NBD2 (EU) Check mark  Check mark  Check mark
Hotline (7:00 am to 10:30 pm)  Check mark  Check mark  Check mark 
Hotline (24 hours / 7 days)    Check mark  Check mark 

On-site Service NBD2
(AT/BE/NL/IT/CZ/PL)

    Check mark  Check mark 
On-site Service 24/7/43       Check mark 

 

* Best price products are excluded from this service
2 Next Business Day (Replacement is performed on next business day for calls received by 12 pm at the latest)
3 On-site service 24/7/4 (replacement is performed on the same day)

 
Service country Luxembourg