The Exclusive Package contains the Advance Hardware Replacement NBD (Next Business Day) service. The customer is entitled to 24/7 hotline support and on-site NBD (Next Business Day) service. The Exclusive package offers the customer excellent protection in the event of a failure. Errors are quickly detected and our support team immediately gets in touch with you when problems arise.
An overview of the package elements:
Essentials Package
Exclusive Package
Enterprise Package
Hardware Replacement NBD2
(DE)
Hotline (7:00 am to 10:30 pm)
Hotline (24 hours / 7 days)
On-site Service NBD2
(DE)
On-site Service 24/7/43
* Best price products are excluded from this service 2 Next Business Day (Replacement is performed on next business day for calls received by 12 pm at the latest) 3 On-site service 24/7/4 (replacement is performed on the same day)
